Warranty Policy
General Auto Store focuses this warranty on damaged parts or items sent in error, covering parts exclusively. However, no labor costs are covered for any sold items. In the event of a damaged part, the company endeavors to replace it; if no replacement is available, a full refund will be offered. For customers canceling orders without wanting a replacement, a 25% restocking fee and deferred shipping costs for refunds may apply. Likewise, if a customer orders the wrong part and wishes to return it, a 25% restocking fee and deferred shipping costs for refunds may be imposed. Additionally, if a customer orders a part and later decides to cancel the order, a 25% restocking fee may be applied, with the option to defer shipping costs during refund processing.
Engine Warranty Requirements:
- To ensure your engine warranty remains valid, follow these steps.
- Replace the timing belt and all external seals (like crank seals, cam seals, and gaskets).
- Transfer all accessories from your old engine to the new one.
- Install a new water pump.
- Clean the intake thoroughly and inspect inside for any loose nuts or bolts.
- Check the cooling system for leaks and install a new thermostat. Use a 50/50 mix of antifreeze.
- Change the oil and filter before starting the engine and every 3000-5000 miles.
- Ensure the engine doesn’t knock, smoke excessively, or use too much oil. Internal parts like the block, pistons, and valves are covered under warranty.
Failure to follow these guidelines, such as using incorrect fluids or improper installation, can void the warranty.
To claim warranty, customers must submit installation and diagnostic reports, along with any applicable photos and videos.
The company does not guarantee any sensors, carrier bearings, U joints, CV joints, ball joints or wiring harnesses.
We stand by our warranty and aim to put you, our client comfortable when you purchase an auto part that is used.
For any Concerns, please contact us
GENERAL AUTO STORE
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